Your personal information at Casinra is held to the highest security standards. This privacy policy clearly outlines what data we collect, why we collect it, and how it is kept safe.
Short Message: Casinra respects your privacy. This privacy policy explains what information we hold about you and how we use it. If you have any questions, feel free to reach out to our support team.
Casinra ("we", "us") is an online gaming platform serving users in Bangladesh. This Privacy Policy ("Policy") applies to users of the casinra.win website and mobile app.
We understand how sensitive your personal data is. That's why Casinra's Privacy Policy is built on complete transparency — no hidden language, no fine-print tricks. Everything we collect and how we handle it is governed by this policy.
By using Casinra's platform, you agree to this Privacy Policy. If you disagree with any part of it, please stop using the platform and contact us.
Casinra only collects the information necessary to provide our services. We never gather more data than we need.
| Type of Information | Example | Reason for Collection |
|---|---|---|
| Identity Document | Name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact Information | Phone number, email address | Account Communications & Security Alerts |
| Financial Information | Mobile banking number, transaction history | Payment Processing & Fraud Prevention |
| Gaming Data | Game history, bets, wins and losses | Service Improvement & Responsible Gaming |
| Device Information | IP address, browser, operating system | Security & Technical Troubleshooting |
Voluntarily Provided Information: Information you provide when submitting support tickets, completing surveys, or participating in promotions is also retained — used solely for the relevant purpose.
Casinra uses your information for the following purposes:
Your data will not be used beyond the purposes stated above. If we ever need to use it for a new purpose, we will inform you beforehand.
Casinra uses the highest industry-standard technology to protect your data. Our security measures are multi-layered:
If you suspect a security breach, notify our support team immediately. We respond within 72 hours.
Your Role: Use a strong password and never share your login credentials with anyone. Keeping your account secure is a shared responsibility.
Casinra uses cookies and similar technologies on its website and app. Cookies are small data files stored on your device.
You can control or disable most cookies through your browser settings. However, disabling essential cookies may cause certain features on the site to stop working.
Casinra does not retain your information longer than necessary. Retention periods depend on the type and purpose of the data:
Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.
As a Casinra member, you have the following rights over your personal information:
You can request to see what information we hold about you.
You can request corrections to any inaccurate or outdated information.
You can request that your data be deleted under certain circumstances.
In certain cases, you can request that we limit how your data is used.
You can request a download of your data.
You can request to opt out of marketing communications.
To exercise these rights support@casinra.win— email us and we'll respond within 30 days.
Casinra does not knowingly collect data from anyone under the age of 18. Our services are strictly for adults.
If we become aware that data has been collected from a minor, it will be deleted immediately and the associated account will be closed. If you believe we may hold a child's data, please notify us right away.
Casinra's platform uses a number of third-party services, each with its own privacy policy:
Recommendation: Casinra is only responsible for privacy practices on its own platform. Please review the respective policies of any third-party services before using them.
Casinra's servers may be located in multiple countries, which means your data could be transferred internationally — but always handled securely in accordance with this privacy policy.
All countries to which data is transferred are required to maintain equivalent or higher data protection standards. Contractual safeguards are in place for every international data transfer.
Casinra may update this privacy policy from time to time. When significant changes are made, we will:
Continuing to use the platform after any changes means you accept the updated policy. You can request a history of policy changes by contacting our support team.
For any privacy-related questions, requests, or concerns, please get in touch with us:
Support@casinra.win
Subject line: "Privacy Request"
Available 24/7 in Bangla
Log in to the platform and start a chat
We aim to respond to all data requests within 30 days. If a complex matter requires more time, we'll let you know in advance.
Why Trust Casinra
All your information is secured with 256-bit SSL encryption. Casinra operates with bank-grade security.
Casinra never sells your personal information to third parties. Your data is used exclusively to serve you.
You can view, correct, or request deletion of your data at any time. You stay in full control.
No hidden clauses. Casinra's privacy policy is written in plain, straightforward language — so you actually understand what you're agreeing to.
All data-related requests are responded to within 30 days. Urgent matters are addressed even sooner.
An independent team of experts regularly audits Casinra's security systems, so your data is always protected by tested safeguards.